Returns & Exchanges
At Higround, we want to ensure your gaming setup is perfect, which is why we offer a 14-day return window for items in original, unopened packaging. Please note that limited edition drops and hygiene-sensitive items may be subject to final sale terms.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your peripherals in their original retail box with all cables, keycap pullers, and accessories included to ensure a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing